Turn a vague question into a checked-out cart.
The agent runs a tool-calling loop against your live Shopify catalogue, so every recommendation is real, in stock and correctly priced.
In-chat product discovery
Narrows a loose brief down to two options using stock, variants and your own product copy - then shows them as cards in the thread.
Behaviour-aware picks
Uses what the shopper browsed and asked earlier in the session to order the suggestions, not just category popularity.
Bundles and complete-the-look
Assembles sets mid-conversation and prices them against your rules, so the upsell arrives before the shopper leaves.
Dynamic incentives
Rule-bound offers to rescue a hesitating cart, hard-capped by the discount ceiling you configure.
Size and fit guidance
Reads your size charts and spec tables so fit answers match the product page instead of improvising.
Visual search
A shopper sends a photo; the agent matches it against your catalogue and replies with what you stock.
Resolve the repeat questions before they become tickets.
Order-aware self-service for signed-in and guest shoppers alike, in whatever language they wrote in, with a clean path to a human.
Order tracking
Looks up the real order and shipment state through Shopify - guest checkouts included - and reports it in the thread.
Returns and exchanges
Starts a return or a size swap and explains the next step, instead of pointing at a policy page.
Back-in-stock capture
Registers interest on out-of-stock items and follows up when they land, so the intent is not lost.
100+ languages
Detects and answers in the shopper's language with live translation - one agent covering every market you ship to.
Human handoff
Escalates on sentiment, keyword or request, passing the full transcript so your team starts informed.
Unified inbox
Storefront chat, email and channel conversations land in one queue with internal notes and merchant replies.
Omnichannel
The same agent and the same memory on WhatsApp, Instagram, email and SMS as on your storefront.
Round the clock
Business hours change the greeting and the handoff promise, never the availability of an answer.
The reason behind the number, not just the number.
Every shopper turn is captured as a structured search event. That is the difference between a chat log and an intelligence layer.
Search and query analytics
Top terms, volume and trend over time, plus AI-clustered intent themes so you read demand rather than strings.
Zero-result tracking
The searches and questions your shop could not satisfy, with typo and synonym fixes and a ranked demand board.
Revenue attribution
Links conversations to carts, orders, AOV and revenue so the agent's contribution is auditable.
Real-time live view
A running stream of who is on the store, what they are asking and which conversations are open right now.
Intent and journey
Session timelines, intent funnels and drop-off points, split by new versus returning, device and source.
Conversation intelligence
Transcripts with topic tags, sentiment, resolution rate, CSAT and first-response time.
Shopper profiles
Unified profiles linked to the Shopify customer ID, with behavioural segments and consent state.
AI insights and digests
Weekly briefs, recommended merchandising actions, demand forecasts, and plain-language questions asked of your own data.
Anomaly alerts
Spikes, zero-result surges and trending products pushed to you instead of waiting to be discovered.
Reports and exports
Scheduled email digests, CSV and PDF export, period comparison and multi-store rollup.
An agent you can put your name on.
Setup is configuration, not prompt engineering - and everything it is allowed to say or spend is yours to bound.
Auto-built knowledge base
Point it at your site and it scrapes and structures the answers; add documents and FAQs on top.
Brand voice cloning
Set tone and reading level, or let it learn the voice from copy you have already written.
Look and placement
Colours, avatar, launcher position, welcome message and business hours, configured without code.
One-correction learning
Correct an answer once in the dashboard and the agent holds that correction from then on.
Shopper-visible citations
Answers carry the page they came from, so shoppers can check the claim themselves.
Spend caps and approvals
Ceilings on discounts and incentives, with approval gates before the agent takes a costly action.
Topic guardrails
Define what the agent will not discuss and how it declines, per shop.
Theme app block
Publishes through your theme editor as an app block. No script tags, no theme edits, no developer.
Privacy and data requests
Encrypted credentials at rest, GDPR data-request and redaction handling built in.
Roles and invitations
Invite teammates into the shop with roles, so support and merchandising see what they need.