Pricing

Priced per conversation, not per seat.

Every plan includes the core sales and support agent. Choose the conversation volume, team size and advanced workflows that fit your store today, then move up as you grow.

30-day free trial on every plan

BasicEssentials

$21/mo

One-person shops proving the agent out on real traffic.

10,000 Conversations / Month

Website scraper and knowledge base

Conversation logs

1 team member

1 connected store

Hard stop at the included limit

Start free trial

PlusGrowing

$59/mo

Stores with steady support volume and more than one market.

30,000 Conversations / Month

Everything in Basic

Automations

Email transcripts

2 team members and 2 connected stores

$0.08 per extra conversation

Start free trial

ProMost picked

$109/mo

Teams that need the intelligence layer, not just the chat.

60,000 Conversations / Month

Everything in Plus

Live handoff

Full store analytics

3 team members and 3 connected stores

$0.05 per extra conversation

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Pro PlusHigh volume

$249/mo

High-volume stores running the agent across channels.

100,000 Conversations / Month

Everything in Pro

Slack and WhatsApp integrations

$0.03 per extra conversation

4 team members

5 connected stores

Start free trial

All charges are billed in USD through Shopify. Choose monthly or annual billing in the app; annual plans pause new conversations at the included monthly limit instead of adding metered overage, while active threads can finish. One custom AI assistant is included on every plan.

Compared line by line

Capability

Basic

Plus

Pro

Pro Plus

Conversations per month

10,000

30,000

60,000

100,000

Team members

Connected stores

Website scraper and knowledge base

Yes

Conversation logs

Yes

Automations

Yes

Email transcripts

Yes

Live handoff

Yes

Full store analytics

Yes

Slack and WhatsApp integrations

Yes

Extra conversations

Hard stop

$0.08 each

$0.05 each

$0.03 each

Questions

Before you install

Anything else, email [email protected].

What counts as a conversation?

One shopper session with the agent, however many messages it contains. A shopper asking six follow-up questions is one conversation, not six.

What happens when I run out?

Basic pauses new conversations at the included limit so there is never a surprise bill; active threads can finish. Monthly Plus, Pro and Pro Plus continue with metered conversations up to the usage limit you approve in Shopify. We warn you as you approach either limit.

Do I need a developer to install it?

No. Install from the Shopify App Store, then switch the app block on in your theme editor. There are no script tags and no theme file edits. Vintage themes without Online Store 2.0 cannot render app blocks - we detect that at publish time and tell you.

What data does the agent get access to?

Products, orders, customers and themes, read-only, through Shopify's OAuth. Tokens are encrypted at rest and the mandatory privacy webhooks for data requests and redaction are handled.

Can I use my own model?

The provider layer is pluggable, with Anthropic Claude as the default and OpenAI available. Model choice per shop comes from a controlled whitelist so quality stays predictable.

How does billing work?

Through Shopify in USD, with monthly or annual billing. The 30-day trial runs on every plan and you can cancel at any point during it. Annual plans pause new conversations at the included monthly limit, let active threads finish, and do not add usage charges.