Channels
One agent, one memory, more surfaces.Shoppers message your business number and reach the same agent, with the same order access and session memory.
DMs answered with catalogue-aware replies instead of a link back to the site.
Coming soonOrder updates and back-in-stock follow-ups where the shopper actually reads them.
Coming soonInboxes and CRM
Conversations land where your team already works.Support email routed into the unified inbox, with the agent drafting or answering outright.
Coming soonThe same two-way sync for Microsoft 365 shops, with transcripts attached on escalation.
Coming soonShopper profiles, conversation history and captured intent pushed onto the contact record.
Coming soonSync sessions and outcomes so sales sees what the agent already learned.
Coming soonEscalations become tickets with the full conversation, so nothing is retyped.
Coming soonProgrammatic access to conversations, events and analytics. Coming to Pro and above.
Coming soonNeed something that is not listed?
A REST API is on the roadmap for Pro and above. Tell us what you want to connect.
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